Frequently Asked Questions
Everything you need to know about shopping with Aqua Lab Technologies.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.
What is your return policy for glass and fragile items?
We offer a 30-day return policy for unused items in their original packaging. If an item arrives damaged, please contact our support team with photos within 48 hours of delivery for a replacement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like Sezzle and Bitcoin for secure transactions.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated during the checkout process.
Are your products authentic and high-quality?
Every product in our store is sourced directly from reputable manufacturers and glass artists. We guarantee 100% authenticity and perform quality checks on all items before they are shipped.
Will my order be shipped discreetly?
Yes, all orders are shipped in plain, unmarked boxes or mailers to ensure your privacy. The return address will reflect our logistics name rather than the full store brand.